Site designed and built by John Cusack
Deliver
Prototype
Using the user stories, persona and experience map I crafted I began sketching screens using the crazy eights method. Once enough screen ideas were created I developed solution sketches for the app that I would use to create wireframes.
Brand Identity
While not part of the original brief for this project I developed a name and brand identity for the app as well as creating screens of what the app would look like after undergoing UI treatment.
R
Develop
Sketching
Using the user stories, persona and experience map I crafted I began sketching screens using the crazy eights method. Once enough screen ideas were created I developed solution sketches for the app that I would use to create wireframes.
Login screen
Medication page
Recovery Timeline
Homepage
Email and password input fields
Tab Feature
Allows movement between different pages of the health section of the app.
Expanded recovery timeline that details all the mitlstones for the patient’s recovery.
Days of the Week
Clickable days of the week to quickly navigate to other days.
Medication Container
Showing the medication that must be taken today with an info button and radio button for easy tracking.
Modal
Confirmation modal that pops-up from home screen. Acts as a reminder and easy way to enter medication adherence.
Recovery Timeline
A high level look at the most recent completed and upcoming milestones of the patients recovery period.
Reminders
Important reminders for upcoming medication adherence and appointments.
Community Messages
Most recent messages from the community feature will appear here.
Forget my password button
Wireframes and User Testing
Sketches became wireframes and underwent user testing with 5 participants and a final iteration went into prototyping.
Pop-up
1
A date was added to the time for clarity.
2
Clearer instructions were added to the medication for clarity. Also a yes/no response was added instead of radio button to account for scenarios where the user did not in fact take the medication.
3
A confirm button was added so that the user could review their choices before continuing to account for situations where their option was chosen in error.
1
2
3
Before
After
Medication Screen
1
A selected state was added for clarity.
2
That days date was made larger for clarity.
1
Before
After
2
Login Screen
1
The error state instructions on the first iteration of the prototype lacked sufficient instruction on how to fix the issue. Text was added to each input field requesting the details be changed and resubmitted. The text was applied to both input fields for security reasons.
2
A ‘Show Password’ icon was added to further aid the error state interaction. By adding the icon users will be able to see if they have inputted their password correctly.
1
2
Before
After
1
1
A title was added to the Recovery Timeline snap-shot for clarity of purpose.
2
The community feature was removed to streamline the product. This allows the navigation bar to become less confusing and also left more room on the homepage to highlight the core features of the app and add usability. This aligns more with what we found from users in the discovery phase as community was not an important topic for them.
3
User testing showed that the navigation bar lacked clarity and was confusing. The text to describe the icons was changed to be more aligned with the features that icon represents.
Homepage
Before
After
2
3
Define
Persona
Fatima is the persona generated to represent the culmination of my research into the paint points, behaviors and motivations of the user I was creating the solution for.
Bio
Fatima is a single marketing associate who lives on her own. When it comes to her health, Fatima takes it very seriously. She believes that you only get one body so you should take care of it. She has a healthy lifestyle and likes to be in the know when it come to her health. She finds that, unfortunately, the NHS is lack luster when it comes to her personal health. She finds it difficult to find information that is specific to her and often feels like she is lost in the sea of other patients at her local GP. In an ideal world Fatima would feel supported on a personal level by her local NHS services.
Fatima
27, Bristol, UK
Marketing Associate
Pain Points
Likes to be informed about her health but feels like she’s never given the information she needs from the NHS that is personal to her.
Respects the NHS but doesn’t feel like they care enough about her issues when she seeks help.
Feels like there is a long wait time for all NHS services which makes her anxious.
Behaviors
Does a lot of research herself online about her health
Will go to a GP if she feels something off, even if it’s not severe
Will follow up with healthcare services if she has any doubts or concerns.
Motivations
Wants to feel she has a say in her healthcare
Would like to get information about her health in an easy way that is specific to her
Wants to feel confident that support for her health is there when she needs it
I always feel that I have to go away and do research myself
“
User Stories
Using the data from my interviews, my persona Tim and his experience, I crafted over 30 user stories to define the features of my solution. Here are some examples:
Tracking
As a patient
I want to be able to monitor the progress of my medication adherence
so that I
feel confident that they are providing me the right information
As a patient
I want to be able to track my financial expenses related to my healthcare
so that I
can plan ahead for future healthcare needs.
Personalized Guidance
As a patient
I want to have guidance regarding post-operative care instructions
so that I
feel confident changing bandages or completing other forms of care
As a patient
I want guidance on managing potential side effects or complications related to my treatment
so that I
feel empowered and confident in handling any unexpected challenges
Quality of Life
As a patient
I want the app to feature a secure platform for storing and accessing my medical records
so that we
can access all relevant information regarding my health and remain informed
As a patient
I want the app to offer easy to understand medical information and instructions
so that I
don’t feel alienated by jargon
Access to Healthcare Professionals
As a patient
I want to be able to have virtual consultations with my GP or other healthcare providers
so that I
can feel connected without having to make an in house appointment
As a patient
I want the option to communicate securely with my healthcare team and ask questions
so that I
can feel supported throughout my recovery journey
Support System
As a patient
I want access to a community forum of other patients who are going through similar experiences
so that I
can feel encouraged and reassured when I’m feeling anxious
As a patient
I want a dedicated loved one to have access to my treatment plan
so that I
can be cared for when I am unable to do so
Access to Healthcare Professionals
As a patient
I want the app to provide me with educational resources about my specific procedure
so that I
can have a better understanding of what I went through and how to follow up
As a patient
I want access to a directory of local support services
so that I
can further improve my recovery and maintain my overall well-being
I chose Tracking as the main focus of this project which again was to create a single flow for the user.
Discover
Secondary Research
Extensive research was done to assess the problem space of problematic gaming. Here you can see the key findings for the extent of the issue, it’s adverse affects and competitor analysis.
44%
of patients feel that they know what will happen next with their treatment.
46%
of patients feel that they had a say in their discharge and what would happen with their treatment.
1 in 5
people don’t feel like they get the social care that they need after discharge.
1 in 7
people don’t know who to contact for further help regarding their treatment following discharge
Primary Research
I conducted interviews with 4 participants.
Recruitment Criteria: who had had an inpatient/outpatient experience in the last 5 years.
Interview Topic: Questions were centered around experience during discharge and recovery.
“The aftercare aspect of recovery did really ruin the whole experience for me”
“When I was discharged I was heavily medicated so the information given to me was all gone within 10 minutes”
“I had to go away and do my own research about what had happened to me”
“Very difficult to plan when I don’t know what’s happening with follow-up appointments”
“I don’t think there was enough information at discharge and follow up”
“I probably could of injured myself without knowing what I could and couldn’t do”
“More information at discharge would have made me feel less anxious”
“I didn’t feel like the what ifs that were coming into to my mind were dealt with or could be answered by the information given”
“When you leave hospital you feel like you’re on your own”
“At discharge, the aftercare seemed to be lack luster, felt like it was no longer their issue”
“I got a small leaflet with what to expect after surgery but it was only 2 pages”
“I wasn’t even really sure when I was meant to be recovered by”
Affinity Mapping
Using the affinity mapping technique I organized the data points from my interviews into themes.
Doubts of Competency
Due to recurring experiences of being let down by their healthcare service patients are no longer confident in the care that is being offered to them and often anticipate a poor experience.
Lack of Information
Patients would like more information regarding their aftercare when being discharged. It is also important to them how this information is delivered. This is important for them to feel less anxious during recovery.
Speed of Service
Patients prefer (if available) to access private healthcare over the NHS as patients experience exclusivly long wait times for services that are often much faster with private healthcare.
Feelings of Neglect
Patients often feel as though their concerns are not taken seriously or are avoided if possible. During their stay but especially after discharge, patients feel like they are on their own and don’t have the support they feel they need.
UX
UI
Brand Identity
Revo is a surgery recovery assistant designed to empower patients during their post-operative journey. By combining medication management, appointment tracking, recovery milestones, and educational resources, Revo ensures a seamless and informed recovery experience.
John Cusack Design